People take advantage of nice people like me

So Im at work today, and my manager pulls me aside…and i hear the ever popular phrase, “your in trouble, lets talk.” It seems like lately this is happening all the time anymore. Ok, so she tells me there is a customer complaint. The complaint is this. This customer called in to complain about a teller that wouldnt give her, her daughters account number so that she could get her daughter out of the negative on her bank account. Its the law…we cannot give any information away.  Why is it that people are still shocked that we can’t do this?????? So the customer comes back in a couple days later with her daughter and all the other Von Trap kids and wants to complain how now her daughter has overdraft fees on her account. So of course being the nice person I am, I help her. I do know these customers on a personal level as well. After opening up the moms and the daughters account, I started seeing them every where…including my gym where I work out weekly. So thats why the only one they wanted to see and talk to was me. They say that I am the only one who understands them, and there needs to be more people like m. I said how sorry i was about the fees…yadda yadda….you should keep a ledger….blah blah…why are you in this situation again…blah blah…got the manager involved customers are upset….yadda yadda…customer still upset and we will not wave the fees…..ok..ok…so here is where the major turn comes in. The daughter says “well i dont want this to happen again, put my mom on my account.” I suggested against this, (mom is still learning how to use the account herself, single mom, 5 kids, poor poor poor), and anything the mom may do on her account, could in return hurt her daughters account being a co cowner. I was trying to protect her. So the daughter changed her mind, and with the two of them, they decided to just let mom have the account number that way, she would never have this problem again…….DUN DUN DUN!!!!!!! 

Couple weeks later a.k.a……TODAY!!!  i get the “your in trouble” talk to find out, that the mom tells all of my above bosses about how i am giving the account number away, and that i have done this all along, and that I have known this family forever……JUST SO THEY CAN GET OUT OF FEES!!!!!  really?? The first time I ever met either of them is the day they stopped by my office, and then just like i do with all of my customers I talk to them, make them feel important, and find ways to help them financially….and i do a great job with this.  I did all this for them??  and now…..they totally have no idea what they did!!  and Im prob getting fired now! Prob…is more..like…a just waiting for the day when district walks in that door…and I get another, “your in trouble” talk….and I the sad thing is…i didnt do anything…and she is just saying that to get out of fees…..bullshit parade.  My word against a customers….and how am I to prove my innocence??  Im not…..so I guess I am just going to be on the unemployment train once again……I just want to move away.  And never see that horrible family again.

And now I have to join another gym.  shoot….more fees… and another job

5 comments August 26, 2008